Keynote
The Changing Nature of Work: From Structured To Unstructured, From Controlled To Social ¶
Traditional BPM systems perform well with structured processes and controlled interactions between participants. However, most business functions involve both structured processes with ad hoc activities, and can range from top-down delegation to social collaboration. A key trend in business is the increased focus on knowledge worker productivity as the routine work becomes more automated, which has led to fragmentation of the BPM market: in addition to traditional BPM systems, a new breed of adaptive case management (ACM) systems manage unstructured processes, collaboration is taking hold both in process design and runtime environments, and user interfaces are borrowing from social media to put a new face on BPM.
But do the differences between structured and unstructured process management, or between authoritarian and collaborative interactions, warrant the use of different types of systems? Or do they just represent different parts of a spectrum of process functionality? How can they best be combined to manage a broad variety of business process types? What types of hybrid process systems will emerge to match these business needs?
Biography ¶
Sandy Kemsley is an independent analyst, application architect and blogger, specializing in business process management and Enterprise 2.0. During her career of more than 20 years, she has started and run successful product and service companies, including a desktop workflow and document management product company and a 40-person services firm implementing BPM and e-commerce solutions, and held the position of BPM evangelist for a major BPM vendor.
Currently, she practices as a BPM industry analyst and process architect, performing engagements for end-user organizations and BPM vendors. She writes the popular “Column 2” BPM blog at http://www.column2.com/, is a contributing author on other business and social media-related blogs, and is a featured speaker on BPM and its impact on business.
